Frequently Asked Questions

Everything you need to know about Lola Products for a cleaner, happier home.

What is the standard shipping timeframe for orders?

We typically process orders within 1-2 business days. Once shipped, standard delivery takes 3-7 business days depending on your location within the continental United States.

Do you offer a satisfaction guarantee on your cleaning tools?

Yes, we stand by the quality of our products. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

Are Lola Products safe for all floor types?

Our mops and sweepers are designed to be versatile. However, we recommend checking the specific product description for compatibility with hardwood, laminate, or tile surfaces.

How can I track my order once it has been placed?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Do you offer wholesale pricing for commercial cleaning businesses?

Yes, we have a dedicated program for bulk orders and commercial partners. Please contact our support team via the 'Contact Us' page for more information on wholesale accounts.